REFUND POLICY
Last Updated: August 18, 2026
Thank you for purchasing from Durgoo Explores.
Because our products are primarily digital EBooks and travel guides, our refund policy is different from that of physical products.
1. Digital Products
Our EBooks are digital products delivered electronically.
Once an EBook has been successfully delivered or made available for download or access, purchases are generally non-refundable, except where a refund is required by applicable law or where we approve a refund under this policy.
2. When We May Provide a Refund or Replacement
Depending on the circumstances, we may provide a refund, replacement or another appropriate solution where:
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You were charged but did not receive the purchased EBook.
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The download or access link does not work.
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The delivered file is technically corrupted.
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You accidentally purchased the same EBook more than once.
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A technical issue on our side prevents you from accessing the product.
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A refund is required under applicable law.
Before requesting a refund, please contact us so that we can first attempt to resolve any technical issue.
3. Incorrect Email Address
If an incorrect email address is provided during checkout and the EBook cannot be delivered as a result, please contact us as soon as possible.
We may be able to correct the delivery information where reasonably possible.
4. Change of Mind
We generally do not provide refunds simply because a customer changes their mind after purchasing or accessing a digital EBook.
Please review the product description and available information before completing your purchase.
5. Duplicate Purchases
If you accidentally purchase the same EBook more than once, contact us with your purchase details.
We will review the situation and may provide an appropriate solution.
6. Refund Requests
When contacting us regarding a refund, please provide:
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Name
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Email used for purchase
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EBook purchased
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Date of purchase
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Order or transaction reference, if available
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Description of the problem